Privacy Policy

This Privacy Policy explains how JDL Roofing Services Limited of Unit 7 & 8, Edison Buildings, Electric Wharf, Coventry, CV1 4JA, United Kingdom ("JDL Roofing Services", "we", "us", "our") collects, uses, shares and protects personal information when you use our website or make an enquiry with us. We are the data controller for that information.

Information we collect

• Information you give us — your name, phone number, email address, postcode, and the answers you give in our free roof check form (what you need help with and how soon).
• Information collected automatically — technical and usage data such as an anonymised or truncated IP address, browser and device type, pages viewed, referring website and time spent on the site, gathered through cookies and similar technologies.

How we use your information

• To respond to your enquiry and arrange your free roof inspection.
• To provide quotes and carry out any roofing works you subsequently agree to.
• To keep records of the work we have done and to comply with legal obligations.
• To measure and improve the performance of our website and our advertising, including Google Ads conversion tracking.

Our lawful bases

We rely on your consent when you submit an enquiry form or accept non-essential cookies, on the performance of a contract where we are quoting for or carrying out works, on our legitimate interests in running and improving our business, and on legal obligations such as tax and health and safety record keeping.

Who we share it with

We do not sell your personal information. We share it only with service providers who help us run our business, such as our website and hosting provider, our customer relationship management system (HighLevel), and analytics and advertising providers (Google). We may also disclose information where required by law or a competent authority.

How long we keep it

We keep enquiry details for as long as needed to respond and follow up, and records of completed works and related financial records for at least six years, in line with UK legal requirements. After that, information is securely deleted.

Your rights

Under UK data protection law you have the right to access your personal data, to have inaccurate data corrected, to ask for erasure, to restrict or object to processing, to data portability, and to withdraw consent at any time. To exercise any of these rights, contact us using the details below. You also have the right to complain to the Information Commissioner's Office at ico.org.uk.

Security

We use appropriate technical and organisational measures to protect your information against unauthorised access, loss or misuse. No transmission over the internet can be guaranteed completely secure, but we take reasonable steps to keep your data safe.

Cookies

For details of the cookies we use and how to control them, please see our Cookie Policy.

Changes to this policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with a revised effective date.

Contact us

For any privacy question or request, please contact us using the details below.